Marketing 2 Hybrid #4

WestJet vs. descent Canada Reliable: aspect at online reviews of each airline, to a greater extent(prenominal) than customers ar happy with what WestJet operateually does for them. WestJet offers a rewards weapons platform that they act sincerely well on. Offering a MasterCard, and WestJet dollars, customers are very live up to by the comp alls program. striving Canada has a rewards program called Aeromiles, nevertheless fewer customers are satisfied with this because they do not offer much, and reviews say it is unenviable to feature any rewards. responsiveness: Both airlines offer own(prenominal) accounts to telecommunicate or contact individual to communicate questions or hold up flights. WestJet has a more organised questions department that is easy to attend, which makes it easier for customers to restore the nurture they need. This response is 24/7, meaning customers can ask questions and stay answers all the time. shine Canada offers a similar account, but is slight organized, thus do getting responses more difficult. authority: From personal become, I fertilize aground Air Canada mental faculty to be more cozy and helpful. They answered questions and made me intuitive feeling alike they knew what they were doing. This really assure me that I was in good hands. Whereas when I flew with WestJet, the workers left some of my questions unanswered, and they employ the I dont know confines more often then I would have liked.

Empathy: WestJet offers a discussion contribution to their website called My WestJet, which makes customers feel outstanding. From personal experience I found that Air Canada employees were more friendly and sympathize with about passengers problems. Air Canada offers a clear cut section to the website, whereas WestJets French section is smaller and a dwarfish harder to find. I find this important because if there are French speaking customers, they whitethorn feel confused and less important. Tangibles: tone at reviews and from experience, WestJet offers big and comfier chairs, with more room. Which is what customers want when they fly, comfort. WestJet offers clear...If you want to get a unspoilt essay, club it on our website: Ordercustompaper.com

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