MEMO DATE: Â Â Â Â Â Â Â Â 26/04/2007 TO: Â Â Â Â Â Â Â Â ALL STAFF FROM: Â Â Â Â Â Â Â Â JO bodge SUBJECT: Â Â Â Â Â Â Â Â SOCIALLY DIVERSE CUSTOMERS AND COLLEAGUES Working in the loving reception industry requires us to develop sound converse and circumspection skills to interact effectively at various levels with inseparable customers and a panache customers. In decree to achieve this entirely employees need to be heathenly certified. Culture mickle be defined in many musical modes, but usually includes the elements that ar important to a chemical group of race. Culture heart and soul the way we do things - our way of life, the way we dress, the values we uphold, the beliefs we foster, the way we prepare and serve provender and the way we greet people, it makes us who we are. Being culturally aware enables us to: - Â Â Â Â Â Â Â Â Be more(prenominal) tolerant and understanding of differences. - Â Â Â Â Â Â Â Â Appreciate, send for and respect the needs and expectations of our colleagues and customers. - Â Â Â Â Â Â Â Â suspend cultural stereotyping which assumes that all people in a especial(a) culture or group are the same. - Â Â Â Â Â Â Â Â Minimise workable cross-cultural misunderstanding, embarrassment, offence or conflict. Misunderstandings croupe arise if the cultural differences of customers and work colleagues are not anticipated. Often these difficulties occur because of poor people communication, lack of patience, lack of empathy or judgements made based on someones own cultural values. Strategies can be developed by employers and employees to ensure that all customers are valued and treated with respect.
As individuals, there are measures that can be employed to back up and promote effective communication and understanding within the workplace. few suggestions include: - Â Â Â Â Â Â Â Â Being beaten(prenominal) with local cultural sites and religious centres. - Â Â Â Â Â Â Â Â turn out empathy with others views on ethics. - Â Â Â Â Â Â Â Â rehearse simple gestures to ease language barriers. - Â Â Â Â Â Â Â Â overturn discriminatory jokes. - Â Â Â Â Â Â Â Â Avoid cultural stereotyping and inappropriate body language. - Â Â Â Â Â Â Â Â rehearse training sessions to recrudesce staff. - Â Â Â Â Â Â Â Â Learn celebrations... If you want to get a full essay, order it on our website:
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